Herd Security, Inc. - Terms of Service
Last Updated :
May 1, 2025
Welcome to Herd Security! These Terms of Service (“Terms”) govern your access to and use of the services, products, software, and websites provided by Herd Security, Inc. (“Herd,” “we,” “us,” or “our”). By accessing or using our services (the “Service”), you agree to be bound by these Terms.
If you are entering into this agreement on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
Overview Of Services
Herd Security provides several products and services to help organizations combat cybersecurity threats. These include but are not limited to:
Security Awareness Training Platform
Simulated Phishing, Vishing, SMS-Phishing, and Deepfake Attacks
Third-Party Communication in Slack and Microsoft Teams
Voice & Video Deepfake Detection Monitoring
The products and services may be referred to as “our products” “Herd product” “our services”.
User Requirements and Safety Guidelines
To use Herd, you must be of legal age in your jurisdiction. By using our services, including but not limited to mobile apps, web apps, websites, and anything else owned by Herd Security, Inc., you confirm that you meet this requirement. The Service is intended for business use only.
Using any hacker attack simulation tool, provided by Herd Security, without the express use of the business, customer, or entity you’re testing is prohibited. Any malicious activity attempted with Herd’s platform will result in being reported to the proper authorities.
Herd’s voice detection algorithm is designed to protect users from scams delivered via voice. This includes but is not limited to, wire fraud, elderly fraud, impersonation scams, deepfakes, and more. The service is not intended for marketing, call monitoring, advertisement, sales, or mental or physical health monitoring. If you are experiencing mental health concerns or are in distress, we strongly encourage you to seek professional help from a licensed provider. If any concerning topics, such as self-harm or harm to others, arise during your use of Herd, we advise you to reach out to an appropriate crisis or support hotline. By agreeing to our terms, you agree that Herd is in no way responsible for malicious or harmful activity that may be a result of any call.
Account Registration & Responsibility
To access the Service, your organization may be required to register for an account. You agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account.
User Content & Data
1) Ownership
You retain ownership of any content, data, or materials (“Customer Data”) you submit to the Service. By using the Service, you grant Herd a worldwide, non-exclusive license to use, host, store, and process Customer Data for the purpose of providing and improving the Service.
2) Data Usage
We do not sell or share Customer Data with third parties, except as described in our Privacy Policy. We may collect aggregated and anonymized data to analyze trends, improve our Service, and develop new features.
3) AI Training
We do not collect data for the purposes of training any proprietary or open source AI model.
Acceptable Use
You agree not to:
Use the Service for any unlawful, deceptive, or harmful purpose;
Upload or transmit content that infringes upon intellectual property or violates any law;
Attempt to gain unauthorized access to any part of the Service or related systems;
Interfere with the operation of the Service or security features.
We reserve the right to suspend or terminate accounts for violations of these Terms.
AI Phone Call and Opt-in Consent
Herd's service includes an AI-powered monitoring system, designed to detect the presence of malicious actors and harmful “fraud” intentions via voice calls. By using our service, you consent to Herd collecting the necessary data needed to utilize the product & service. Note this is only related to Herd's service to detect deepfake voice usage.
Privacy and Data Protection
Herd only uses user data from partner organizations when individuals have opted in. All collected user data is protected and not shared with other users or organizations until a double opt-in occurs between both parties involved. If a user requests account termination, Herd will delete the user's data and all associated information within 30 days, except for unique identifiers (such as their email address or phone number), which will be kept to ensure they are not contacted again in the future. User data is handled in accordance with Herd's Privacy Policy.
Simulated Attacks & User Interactions
By using the Service, you acknowledge that Herd Security may conduct simulated phishing, vishing, smishing, or other cybersecurity awareness tests. You are responsible for obtaining appropriate consent from users in accordance with applicable laws, especially in regard to call recordings or behavioral tracking in your jurisdiction.
Safety and Cybersecurity
At Herd, we prioritize the safety and well-being of our users. While Herd is designed to detect and mitigate various forms of voice fraud, we cannot guarantee full protection against unauthorized access, data compromise, or spoofing attempts aimed at deceiving users. By using our product or downloading our app, you acknowledge that Herd Security, Inc., along with all affiliated members, is not liable for any cybersecurity incidents, fraud, or potential physical, mental, or financial losses of any kind resulting from its use.
Partner Network
Herd collaborates with partner organizations for various reasons. Users who opt-in through partner networks agree to include their information in both the partner and Herd’s global networks for potential usage and safety.
Feedback
Herd values user feedback to improve its services. By providing feedback, you grant Herd a worldwide, royalty-free, perpetual, irrevocable license to use, modify, and incorporate your feedback into our services without restriction. You also agree to completely release/absolve any ownership of feedback you provide to Herd Security if it is implemented into the product.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Herd Security, Inc. and its licensors. You agree not to copy, modify, or distribute any part of the Service without prior written consent.
Payment and Fees
All payments are non-refundable unless otherwise negotiated and agreed upon with written notice by Herd Security’s CEO.
Limitation of Liability
Herd Security, Inc., its officers, employees, investors, partners, founders, and anyone professionally collaborating with the business are not liable for any outcomes resulting from any phone call or use of our past, present, or future services. Users agree that calls analyzed by Herd are done on an "as-is" basis, and Herd does not guarantee safety, perfect detections, or protection from any scams.
To the maximum extent permitted by law, Herd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its services.
"AS IS" and "AS AVAILABLE" Disclaimer
Herd’s services are provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, either expressed or implied, about the operation of the service, its availability, or its ability to meet your expectations. We do not provide any refunds to our service unless otherwise stated in a distinct contract with a customer.
Governing Law
These Terms are governed by the laws of the State of Delaware, United States. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of Delaware courts.
Changes to the Terms
Herd may update these Terms from time to time. Any material changes will be communicated to users. Continued use of the service after changes have been made will constitute acceptance of the revised Terms.
Contact Information
If you have any questions about these Terms, please contact us at info@herdsecurity.io